# How We Work > https://addssolutions.com/en/how-it-works/ Text version of this page, generated at build time from the same sources the page itself uses. The full site content is at /llms-full.txt and the index at /llms.txt. Use permitted with attribution; see /ai.txt. --- A clear, transparent process: from first contact to ongoing support. Free Discovery, tailored diagnosis and custom execution. ## How we work ### 01. You get in touch It all starts with a simple message: form, email or social media. No bureaucracy, no extra questions. - Typically a reply within 1 to 2 business days - No technical questions needed - You choose how and when you want to talk ### 02. Discovery Session A 30-minute conversation, free and no-strings. We listen to your business, your challenges and your goals. We don't talk technology until we understand what you actually need. - Free and no-strings - We listen first, ask later - You leave with clarity about the next step ### 03. Tailored diagnosis Based on the Discovery Session, we agree on the diagnostic option that best fits your context. At the end, you have a clear map of the path forward. - Option tailored to your context and budget - Independent analysis focused on your goals - Clear report and executive presentation ### 04. Project kickoff We align everything before we start: scope, tools, schedule, communication channels and expectations. No surprises halfway through. - Resources set for your project and for your reality - Working method tailored to your context - Direct line to the person doing the work, from day one ### 05. Execution with full transparency We build in short cycles with regular reviews. You're never left for weeks without knowing what's going on. - Regular updates, at the pace we agree on - Early access to demos and prototypes - Real-time adjustments, with agility ### 06. Delivery and validation Final delivery always includes documentation, knowledge transfer and a joint validation period. We only call the project done when you have full confidence in the solution. - Testing and validation before delivery - Clear, accessible documentation - Knowledge transfer to your team ### 07. We stay with you After delivery, you can count on technical support (ADDS Care) or ongoing strategic mentoring (ADDS Advisor). That's where solutions come alive, and that's where we want to be. - Technical support and ongoing maintenance - Strategic mentoring for decision-makers - Ongoing reviews and improvements ## Frequently asked questions ### How long does a typical project take? It always depends on the project scope. A diagnosis can take from a few days to a few weeks, depending on depth. An execution project can go from a few weeks to several months. In the Discovery Session we always set out an honest estimate before any commitment. ### Can I work with ADDS without an in-house technical team? Yes, and it's actually one of the profiles ADDS was designed for. We work as your external technical team: we handle the execution, explain every step in plain language, and transfer knowledge so your team can confidently manage the solution day to day. ### How does communication work during the project? At project kickoff we agree with you on the preferred channel (email, Slack, Teams, WhatsApp or another of your choice) and the update frequency. We always keep you in the loop, at the pace we agree on. ### Does the Discovery Session create any obligation? None. It's a free conversation where we listen to your context and share our honest perspective. If there's no mutual fit, we say so openly and leave it there, with no hard feelings. ### Does ADDS work remotely or on-site? We work mostly remotely, with all the agility and closeness that this allows. Whenever it makes sense, we meet in person. And for projects outside Portugal, we operate fully remotely, with the same level of care and attention. ### What kind of companies does ADDS work with? SMEs, startups, independent professionals and teams inside organisations that want to move forward with technology without fuss or heavy processes. The common denominator is the will to do better, with clarity and purpose, even without an in-house technical team. ### How do project costs work with ADDS? Diagnostics and ongoing support have starting prices published on the Services page. Execution projects are quoted case by case, because scope varies: after the Discovery Session you get a proposal with defined scope, timelines and pricing. No hidden costs, no small print, and if anything changes mid-project, we talk to you before any adjustment. ### How do you handle confidentiality and my business data? Confidentiality is the foundation of any trust-based relationship. Before you share any sensitive information, we can sign a non-disclosure agreement (NDA). We treat all data with the same care as our own, in compliance with the GDPR. ### What sets ADDS apart from a technology consultancy? The way we listen before proposing, our refusal of one-size-fits-all solutions, and our commitment to stay present after delivery. More than delivering technology, we want to build lasting relationships with the people we work with.